The process was pretty smooth from the start. They’re good communicators using text and email to keep things moving. They have an efficient process and were quick in their responses to my many questions. We got the A-team on installation day with Roman and Daniel. They were the most courteous, respectful, neat, conscientious, installers ever, who were great at problem resolution. They were faced with a few challenges our house presented but were really thoughtful of the way they approached the process. They were communicative and explained what they were doing throughout their time at the house. The install took longer than expected not because of their doing, but because of the tight spaces in our house. It didn’t matter because I felt assured they were going to get the job done right. Everyone I spoke to and met were professional and were earnest about getting the job done correctly and in a timely manner. I kinda wish I would always feel this way during any type of interaction with installers and contractors. Bottom line, I’d do it again. Thanks for making us feel we made the right decision with Electric Air. From Joseph at the start who convinced us to go with EA to Roman and Daniel, and to their CEO Jeremy who actually called to check in. Thanks to all! BTW - install was completed just days before the recent heat wave. Amaze balls! Update - I just read the other reviews AFTER I wrote mine. How are these guys so consistently rated 5 stars with almost the same responses by everyone. They gotta be doing something right.

Jonathan and Michael did a great job installing the new heat pump HVAC system. They were on time and completed the work as expected.

Great install experience in SF in past week. From the beginning, the team was communicative over text, addressing concerns quickly. The install was prompt, taking 2.5 days instead of the estimated 3. The main install team (Roman K and Daniel S) were extremely professional, taking care to keep the house clean as they set up, and testing thoroughly to make sure the performance was met. Happy to have the modern heat pump and replace my old gas furnace

Each summer seems to get hotter In the area so I was interested in getting an HVAC Heat Pump installed in order to have both hot and cold air in the house while utilizing our solar panels. I saw the Electric Air van at our neighbor’s home a few months ago and heard great things so I requested a quote and heard from Joseph within 10 minutes submitting. Joseph was a treasure trove of knowledge and came by our house to finalize the estimate later that day. Not only was our experience with Joseph a pleasure but also with the installers Roman and Daniel. They were both very friendly and courteous and took good care to install with pride, as if it were their own homes. They completed installation faster than expected and then walked me through their work throughout the house and even in the attic where the heat pump was installed. I was impressed with the craftsmanship of their work, especially where the heat pump sits as well as where it connects to the condenser outside, it really showed how much they cared to do a good job. Now our home can not only heat up in the winter time but also cool down in the summer. Additionally the condenser outside is very quiet. Not like the typical AC units you hear sitting outside of people’s homes. I am so happy with the install that I immediately told my father in law who will be getting it installed next week! Thank you Daniel, Roman, and Joseph!

The Electric Air crew is great. Highly competitive estimate and setup. Full service with permitting, etc. Installation team (Jonathan and Michael) were top notch. Totally professional and super tidy and took time to make sure I was comfortable with everything. Would highly recommend

I reached out to Electric Air to get a quote on installing a new Heat pump based HVAC system + ducts. One unique thing with ElectricAir is that they came up with a model showing me the expected electricity usage of a Heat Pump based system. This is a question that traditional HVAC companies were simply unable to answer. With the rising electricity prices in CA, the projected electricity usage was a critical input in making a decision on whether to stick with a traditional gas furnace, or, swap it out for an all-electric heat pump system for heating + cooling. I compared the projected electricity usage (in KWH) with my last year's winter gas bills, and that helped me get comfortable with the idea of going for a heat pump. The other things I really liked about ElectricAir: - They put in effort to right-size the HVAC system, to balance out our comfort and it's long term efficiency & reliability. They do a manual-J computation to come up with this. - They were the only installer that came up with the suggestion that I can move my ductwork to the attic. This would cost a little more, but free up valuable closet space (currently taken up by the furnace). - They offer a very long labor warranty period, when the user signs up for annual service plan. This gives a lot of comfort on the long term installation health of the system. - They offer equipment from multiple vendors (including Mitsubishi), so as a consumer we can discuss the pros&cons and shortlist what to go for. It was a fantastic experience discussing and learning about HVAC systems from them. As full disclosure, I finally had to go with a different HVAC company for the install, only because I wanted a very specific unit installed at my home. Best wishes to Jeremy and team!

The team was very professional and respectful. We would highly recommend them to friends and family.

Thank you, Electric Air, for such a great job. Joseph helped me through the whole process. Since the installation was completed, during the recent hot weather the heat pump has been cooling the house efficiently and quietly. So quiet! So efficient! Very nice! I love it! Truly, a great job by the crew. Joseph, Roman, Michael, Daniel, and Mike did a fantastic job in a very difficult space in our small cellar and crawl space.

Thrilled with Electric Air! Super easy and professional team. Johnathan, Roman and Daniel did an excellent job -- thanks, guys.

I had a great experience with Electric Air when they installed a heat pump to add air conditioning to my home. Not only did they handle the installation flawlessly, but they also managed a new duct install and dealt with some asbestos we discovered during the project. The team was super professional, kept everything on schedule, and made sure work was done efficiently. They were upfront about costs, and there were no surprises along the way. The system is working great, and I’m thrilled it’s way quieter than my old furnace. Highly recommend Electric Air for any HVAC upgrades or installations! On a last note, we have owned our place for several years now and have done many upgrades/maintenance projects to our home: I can tell you the crew at Electric Air has been the most professional group of people we have ever engaged with in the construction/remodel business. From the technicians to the engineering staff, everybody is incredibly nice and professional.

Electric Air was fantastic from start to finish! They made the whole heat pump installation process super easy. The team explained everything clearly and didn’t rush the job. They were punctual, tidy, and now my home has AC, which is a welcome upgrade. Highly recommend if you're thinking about a heat pump!

Had Electric Air install a heat pump recently, and I'm really happy with how it all turned out. The team was super friendly and knew their stuff. They walked me through all the options, which made it easy to pick the right system for my place. The installation went smoothly, and they didn’t leave a mess behind, which I really appreciated. It did take a bit longer than expected, but honestly, I was glad they took their time to make sure everything was done right. The heat pump has been running great, and I've already noticed a drop in my energy bills. If you're thinking about getting a heat pump, I'd definitely recommend giving Electric Air a call. They made the whole process easy and stress-free.

Great company- super smart and helpful team. Highly recommend

Electric Air is the best, do not think about anyone else. They are the best.

Phenomenal company! I had a heat pump and condenser installed to replace an aged, undersized and failing system. Electric Air gave me the best price, great service and moved extremely fast to get me back up and running. For the first time in 25 years the house is cool during the summer in the rooms furthest from the furnace. We also had a great installer named Javier Sandoval from JCS Mechanical. He worked hard, stayed late, did fantastic work and was really nice and professional. I loved how he explained every detail on how to use the system. Best decision ever to use Electric Air!!!

We chose Electric Air over 2 other companies largely because they were attentive to our needs and seemed more interested in coming up with the best solution (even if it meant spending more time upfront) than just closing the deal. A shout out to Joseph Chen (sales engr) who worked patiently and closely with us, answering all our many questions, and Jeremy Osborne (hands-on CEO) for coming up with the hybrid configuration of Mr Cool systems - a ductless system in the front part of the house and a ducted system in the back part that can be operated independently of each other while being connected to the same external unit. They handled the applicable rebates, certification, and guided us on applying for the interest-free 5-year loan from PG&E, making the process painless. The installation crew - Roman, Johnathan and Matt - were great. They were punctual, communicative (so no bad surprises) and left our home cleaner than before they came! We are really happy with the results, especially how quiet the Mr Cool units are, and how the installation crew surmounted the challenges posed by a decades-old house with oddly-placed joists. We have already recommended Electric Air to our friends who have HVAC projects in mind.

Had a fantastic experience working with Electric Air. They've consistently gone above and beyond to ensure a comfortable well balanced HVAC setup, even coming back months post install to adjust airflow upstairs working with a tiny attic crawlspace. The result: a cool upstairs during a heat wave, which seemed impossible before. Their quote was highly competitive, the team is always available to jump on a call/text and the entire crew demonstrated deep expertise. Our install was particularly challenging because it's a two story house with no zoning, limited spots for placing the exterior unit and ductwork with limited accessibility. 10/10 highly recommend.

The Electric Air team always answers my calls, emails and texts right away. They're professional, respectful, and have gone above and beyond to service us. Happy we had them install our heat pump!

Very happy with the company and the performance of the heat pump they installed. I was concerned that our house could not be fitted with a heat pump without major work on our ducts. I found Electric Air online with an “Ask an engineer” option. Jeremy answered my questions and I had a quote within minutes. The work was done promptly and professionally and the follow up has been excellent. I have only needed it to cool, but we have tested the heating also. If you are thinking about getting a heat pump, I strongly recommend Electric Air.

Jeremy and his team were responsive, creative and knowledgeable. They are also really nice guys with whom it is a pleasure to collaborate. Highly recommended.

Very responsive, very professional, super friendly, high quality of work. Highly recommend

GREAT experience with Electric Air. I desperately needed AC when the heat wave hit, called a bunch of companies, and got three quotes. I was not impressed with any of them and all were backed up and going to take a while to get to my job. I saw an ad for Electric Air and gave it a shot. Glad I did bc it was the easiest, most efficient process ever. I got an online quote in minutes, inquired about a site visit immediately, and they came out to my house 45 minutes later! I booked it and they started work a few days later. Less than two weeks later I had AC for the first time and my kids and pets are breathing easy. It would have taken less time, but my house had some very funky issues, which the guys addressed immediately and solved quickly. The whole team was very professional, knowledgeable, and hard working. I could not have been happier with their work. Thank you Johnathan and Roman for the great work!

Very responsive to our inquiries and questions about product costs and potential savings; quick to respond

We had a great experience with Electric Air! We were one of their first customers, and responded to a mailing they had sent out. When I talked to Shreyas and Jeremy, I could tell that they had a lot of technical knowledge and were really passionate about heat pumps. They helped us think through the different options for our home and select a system that was a good value. The actual installation was fun to be a part of. I helped the team by running my own electrical to the equipment (I don't think this is common), so I got to see a lot of the work firsthand. David, Raul and Miguel were hard workers and got the project wrapped up efficiently. There were a few things that came up during the final inspection, like ductwork that wasn't strapped up. Some of this was related to existing conditions in the house before their team came through, but they were quick in sending a team to address all the issues and get us sorted. We always recommend Electric Air to friends looking for heat pumps, and in fact our next door neighbor just got a system from them as well. Most importantly our pup Max pictured below is beyond happy to now have AC!

Extremely professional and I love how responsive and proactive the founders are. They even got on a video call with us and walked us through how heat pumps works. They were never pushy and always gave us enough information for us to make a decision. We just finished the installation and the technical team was extremely respectful of your space. The team is going to help us with some of the clean tax refunds as next steps and grateful to have their expertise for the next steps.

I was really excited to get a heat pump after a lot of research. Helios (They have recently rebranded as Electric Air) installed a heat pump for my daughter and was very impressed with the team so selected them for my home - they gave a nice referral discount. They selected a MRCOOL Universal which has been working well. It's an inverter driven system which I'm thrilled about. The indoor is fixed speed though, so not as smart as some products out there but still an amazing improvement over my old AC. Thanks to David and Rahul for super professional and fast install on a weekend at my request. The company is owned and operated by 3 professional people Jeremy, Chris and Shreyas and all 3 of them will answer all your questions with clarity and this was an added advantage when compare to other HVAC companies ( I tried two other companies but only the sales person answered my questions in a roundabout way and was only eager to get my order) Even now, after 3 months of installation they call me and check with me how the system is working. So for we are only heating part of the heat pump and yet to test the AC part of the Heat pump. During the peak cold weather the outside temperature was 33 and my night temperature setting was 67. In the morning it took 4 to 5 hours of continuous running to reach the 71. The lesson is if the temperature is cold outside keep the inside temperature constant without changing too much between the day and night setting. I will update my review again in about 5 months after passing the peak summer temperature. Base on my wonderful experience with Helios/Electric Air I am recommending them to my friends also

Shreyas and Jeremy did excellent work. Their team installed 10 mini-splits and have been working without for a few months now keep our new office warm all winter

Highly recommend. We were very impressed with Helios from start to finish. Helios selected and installed a great heat pump. Our home is an old SF victorian - in other words probably the most challenging install possible, with many tricky constraints. Despite that the team worked hard and found a solution that matched our needs, with great communication about the options throughout. Installation was efficient and smooth. Johntae and Chad were the installers, they worked hard and creatively to make sure everything worked well and looked good. We're happy to now be all electric in our heating/cooling, and about a month in everything is working well. I cannot wait to now have cooling in our home in Sept/Oct when it gets hot in San Francisco. No more sleepless nights and fussy kids and grumpy me. Thanks, Helios!

I recently had my new heat pump system installed by Helios, and I am so impressed with the quality of the work and the level of customer service I have received. The installation process was smooth and efficient. I highly recommend Helios Climate to anyone who is looking for an HVAC cobtractor. They are a top-notch company that provides excellent products and services.

We had an excellent heat pump installation experience with Helios. We wanted to add AC and get rid of gas furnace to slash a big chunk of our carbon emissions (our electricity is already 100% renewable), so heat pump was an obvious choice. Out of the few contractors we contacted, Helios was the best: - The quoting process was easy and quick. Rather than having to book a visit weeks ahead, Helios provided a quote online and booked an after visit to confirm the virtual proposal. - Helios was able to provide a great price by designing the system to utilize air handler from the existing furnace to significantly reduce the cost. They also really understood the incentives and took the extra effort to help us maximize all available incentives. - Their technical expertise was superb, and instead of confusing us with jargons, Shreyas, one of the Helios co-founders, explained the system design really clearly, answered all our questions, and helped us compare other quotes to make sure the system is right for us. - The installation technicians were efficient and detail-oriented. During the job, they found out the refrigerant line pre-wired by the home builder had a leak behind the drywall, and took an extra half-day of hard work to locate and fix it.